Unhappy with Your High-Speed Internet Service?

Dissatisfied with your Internet provider?

Have you encountered a problem with your high-speed Internet service? To resolve your issue follow these steps:

Check your hardware

Your first step should be to make sure that the problem you are having with your High-Speed Internet is not being caused by your computer or your modem. Many computers and modems have troubleshooting programs that can diagnose problems if any exist. If you determine that the problem is due to your hardware, you should call the manufacturer to find out the best way to fix your problem.

Contact your provider

If you determine that your hardware is not causing your problem, you should call your provider. Make sure to have your account number available as well as notes on exactly what is happening with your high-speed Internet and what you've done to try to correct the issue. The customer service representative may be able to fix the problem over the phone or they may need to send someone to your home to correct the problem.

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