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Moving 101: Choosing a Mover

Finding a Professional Moving Company

All you need to know to choose a professional moving company.

If you decide to go with a professional company to help you move, there are a few things you can do to make sure your experience is smooth and cost-effective.

First, it is important to try to make arrangements for your move well in advance, at least four to six weeks before the moving date. Choosing the best time to move can also save you money. Off-season is usually anything but June or July and any time other than the first and last of the month.

Next, make sure to research different movers to compare their services. Find out who the best movers are in your area by asking friends about their experiences and checking with the Better Business Bureau or other consumer organizations in your local area. It is also a good idea to choose a company that participates in the American Moving and Storage Association (AMSA) Certified Mover and Van Line Program®. AMSA Certified Movers and Van Lines are companies that have voluntarily agreed to abide by a Code of Conduct that requires complete disclosure of moving information to consumers, written estimates of charges, timely service and prompt response to claims and complaints. They have also agreed to arbitrate disputes of up to $5,000 arising from loss or damage to the articles in your shipment.

Once you have compiled a list of movers, the next step is to inform them of the destination and timing of your move. Ask them about the types of services they offer. Make sure they explain their estimates in detail and give you a copy. In addition to brochures explaining their various services, moving companies should give you a copy of a consumer booklet entitled "Your Rights and Responsibilities When You Move" and information regarding their participation in a Dispute Settlement Program. Both are requirements of the Federal Motor Carrier Safety Administration (FMCSA).

Before you make your final choice, make sure you understand:

  • What claims protection you have
  • The rates and charges that will apply
  • The mover's liability for your belongings
  • How pickup and delivery will work
With this information you can carefully compare to see which mover best suits your needs and budget.