DIRECTV has been ranked "Highest in Customer Satisfaction Among Satellite/Cable TV Subscribers" in the 13-state Eastern region of the United States, according to the J.D. Power and Associates 2006 Residential Cable/Satellite TV Customer Satisfaction Study(SM). DIRECTV has received this honor three previous times in J.D. Power national customer satisfaction studies, and earlier this year received the highest score for customer satisfaction among satellite and cable TV companies rated by the American Customer Satisfaction Index (ACSI).
In a change in format for this year's study, J.D. Power and Associates is recognizing the highest-ranked companies in each of four regions in the United States - East, South, North/Central and West - rather than naming a single company as the #1 Cable/Satellite provider in the nation. The East region is comprised of 13 states, including the six New England states and New York, New Jersey, Pennsylvania, Maryland, Delaware, West Virginia and Virginia.
To read more about the study, you can go to this DIRECTV press release.
