AT&T recently annouced that announced that it has received four 2006 Global Wholesale Carrier Excellence Awards from ATLANTIC-ACM, a Boston-based telecommunications industry research consultancy. The awards, which are based on customer feedback, were presented at the Competitive Telecommunications Association's (COMPTEL's) Fall 2006 Convention & Expo in Orlando. AT&T received more 2006 Global Wholesale Carrier Excellence awards than any other carrier.
The awards are based on the weighted results of the 2006 edition of ATLANTIC-ACM's Global Wholesale Report Card. The report card analyzes customer feedback in the traditional wholesale telecommunications market as well as in emerging technologies to evaluate the performance of wholesale carriers in key delivery areas.
"We are extremely pleased that the value of the offers we bring to market is being recognized, and as our customers' needs evolve, we will continue to seek ways to meet global requirements," said Sherry Charles, vice president of AT&T Wholesale Marketing, AT&T Enterprise Services, Inc. "These awards demonstrate the solid experience of AT&T's global sales and customer care teams in each segment of the wholesale marketplace that we serve. AT&T is committed to delivering a premier customer service experience through servicing tools, global care solutions and secure Web-based reporting backed by robust service-level agreements and efficient processes."
Now in its sixth year, the ATLANTIC-ACM Global Wholesale Report Card has become the most reliable source of comparable wholesale customer feedback in the telecom industry. The report card will be available in November 2006.
"AT&T had spectacular results this year, not only winning four categories but also improving on its 2005 scores dramatically," said Fedor Smith, vice president of ATLANTIC-ACM. "AT&T's service and quality continued to generate positive feedback from global customers throughout the first year of the completed merger of SBC and AT&T."
Read more in the press release AT&T Wins Four Global Wholesale Carrier Excellence Awards From ATLANTIC-ACM.
