WhiteFence Careers

WhiteFence, one of the fastest growing companies in Houston, currently has an exciting opportunity for a motivated, business-focused, service-minded individual to join our dynamic company as a Marketing Optimization Analyst.  The Marketing Optimization Analyst works internally with the technology, account management, and senior management teams, and externally with our service providers and channel partners to sell utilities on our network of websites. The Marketing Optimization Analyst is responsible for many of the company’s merchandizing efforts: the presentation of the offerings, user experience of the online buy-flow, and optimization of the customer experience. These goals are accomplished through internal applications that allow the Marketing Optimization Analyst to update plans and promotions, critically analyze sales trends, and cross-sell customers into complimentary products. Marketing Optimization Analysts need to be flexible to work in a dynamic environment, driven to execute effectively, and creative to continuously improve the user experience. This entry level position offers the opportunity to learn the business from the foundation and contribute on a meaningful level.

Responsibilities

·         Presenting the services in a way that maximizes the customer’s user experience

·         Analyzing invoice order data, order volume and user behavior to determine potential revenue opportunities and points of optimization

·         Implementing buy-flow enhancements and analyzing their effects on order volume, site conversion, and invoice rates

·         Meeting with clients to collaborate on best practices for online merchandizing

·         Working closely with our technical team to improve and maintain offering data

Requirements

• College degree in marketing, MIS, or communications preferred
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Orientation to detail
• Ability to manage time and prioritize projects based on importance and urgency
• Strong analytic reasoning
• Ability to adapt quickly in a dynamic environment
• Ability to analyze data and make supported recommendations across operational and marketing channels

Apply for Optimization Analyst Position

WhiteFence, one of the fastest growing companies in Houston, currently has an exciting opportunity for a motivated, business-focused, service-minded individual to join our dynamic company as a Manager- Product Marketing.  The Manager- Product Marketing works with our service providers and channel partners to gather pertinent data and present it on our system so that the customer can easily find and order all the best home services available at their residence. The analyst utilizes our internal applications and works closely with our technical team to present the data according to ecommerce best practices and has the opportunity to present their own creative ideas regarding presentation. This position offers the opportunity to learn the business from the foundation and contribute on a meaningful level.

Responsibilities

·         Presenting the service in a way that maximizes the customer’s user experience

·         Analyzing data, order volume and user behavior to determine potential revenue opportunities

·         Implementing and analyzing site enhancements and effects on order conversion

·         Meeting with clients to present modifications, findings, and best practices

·         Working closely with our technical team to improve and maintain offering data

Requirements

• College degree in marketing, finance, accounting, MIS, or communications
• 2+ years of product/project mgt experience preferred
• Business experience in the home security, insurance or tech support industry preferred
• Excellent verbal and written communication skills
• Effective leadership skills a must
• Strong interpersonal skills
• Attention to detail
• Strong analytic reasoning
• Ability to manage time and prioritize projects based on importance and urgency

We offer a casual work environment and very competitive benefits. Salary range is commensurate with experience. This is an excellent opportunity for a motivated team player who consistently seeks personal challenges and professional rewards.

To apply for the Manager - Product Marketing position

WhiteFence, one of the fastest growing companies in Houston, currently has an exciting opportunity for a motivated, business-focused, service-minded individual to join our dynamic company as a Sr. Manager- Product Development & Marketing.  This individual will lead the marketing and site development for new products.

Responsibilities

·         Responsible for understanding and keeping up to date with the competitive landscape and industry trends in order to create and enhance new products

·         Spearhead the build, the launch, marketing and enhancements of new and existing product offerings

·         Work closely with technical, marketing and operational personnel to create overall site look/feel and to optimize the consumer experience to drive both traffic and conversion.

·         Improve the sales organizations ability to sell key accounts through effective sales communications

·         Responsible for understanding all aspects of the business, and new product offerings in the pipeline, and delivering creative and effective marketing solutions to support launch and sales.

·         Contribute and/or present product plans and updates to Senior Management

Requirements

• Bachelor’s degree in Marketing, Computer Science, MIS or related fields
• 5+ years in category and/or online product development and/or management
• Excellent understanding of e-commerce technologies and solutions, with experience in mobile and social products preferred
• Excellent verbal and written communication skills; polished presentation skills
• Ability to build collaborative relationships across the company internally and externally
• Ability to manage time and prioritize projects based on importance and urgency
• Demonstrated ability to work in a team environment
• High degree of self motivation and initiative
• Passion for creating market-leading products

We offer an entrepreneurial and informal work environment and very competitive benefits. Overall compensation is commensurate with experience. This is an excellent opportunity for a motivated team player who consistently seeks personal challenges and professional rewards.

Apply for Sr. Manager - Product Development & Marketing

WhiteFence, one of the fastest-growing companies in Houston, currently has an exciting opportunity for an enthusiastic, motivated, service-minded individual to join our fast-paced company as an Senior Analyst- Call Center Sales.  In this role, you are responsible for the analysis of call center programs by sales, operational efficiency, and call volume in order to implement processes and initiatives that optimize sales performance. 

• Sales Performance:  Develop and maintain call center sales forecasts based on historical and current call and order volume data.  Develop strategies to maximize close rates, gross and net order volume, net revenue, and profitability for the call center programs.  Assist in the development, implementation, and tracking of agent and vendor sales incentives.
• Analysis and Reporting:  Develop and maintain call volume forecasts for internal and external distribution.  Receive, monitor and analyze all vendor generated call center reporting.  Retrieve, monitor, and analyze all relevant internal sales reporting.  Assist in the optimization and development of the reporting tools required to manage all key performance metrics.  Assist in the development and maintenance of vendor and program call center scorecards.
• Account Management:  Maintain positive relationships with all vendors.  Interact with vendors to ensure sufficient access to all essential reporting metrics.  Interact with vendors to research existing issues and potential area for improvement.
• Training and Product Launches:  Maintain training materials and coordinate their periodic revision as new categories, providers, packages and processes launch.  Assist in the communication of new category, provider, package and process launches to vendors.  Assist with all training events and sessions, including onsite visits and web based trainings.
• Scripting and Quality Assurance:  Assist with the review and adjustment of call center scripting to optimize sales performance.  Analyze call monitoring sessions to discover sales performance opportunities.
• Miscellaneous:  Miscellaneous projects may be assigned at the discretion of your manager.

Requirements

• Associates degree or equivalent work experience
• 3-5 years call center sales and/or vendor management experience
• Working knowledge of database reporting
• Experience with Microsoft Office Suite- Word, Excel, Access, PowerPoint and Outlook
• Excellent verbal written communication skills
• Strong time management and prioritization skills
• Knowledge of how to conduct internet research
• Excellent problem solving and logic skills

* Travel will be required, not likely to exceed 25%

We offer a casual work environment and very competitive benefits. Salary range is commensurate with experience. This is an excellent opportunity for a motivated team player who consistently seeks personal challenges and professional rewards.

Apply for the Senior Analyst - Call Center Sales

WhiteFence, one of the fastest-growing companies in Houston, currently has an exciting opportunity for an enthusiastic, motivated individual to join our fast-paced company as a Web Designer in our Customer Experience group.  In this role you will use your experience in Web Design and passion for creating interactive advertising, to contribute to the success of our dynamic company.  Work closely with fellow designers, developers, copywriters and data analysts to improve WhiteFence products, customer experience and advertising efforts

Responsibilities

·         Develop and test website designs with an eye towards improving conversion

·         Work with web developers to create rich web experiences and improved site flexibility; performs development and maintenance programming for web pages and web applications.

·         Coordinate with the analytics team and web developers to create and monitor tests

·         Continuous communication and project execution with designers, developers, copywriters, analysts to push the creative envelope to achieve ever increasing performance results.

·         Design banner ads and landing pages that drive conversion improvements.

·         Flash based component testing (homepages, landing pages, etc)

·          

Requirements

·         Bachelors Degree Preferred

·         3+ years work experience in web development and coding

·         3+ years of interactive design experience

·         3+ years in an eCommerce/Consumer transactional company.

·         Advanced knowledge of DreamWeaver (or any HTML text editor), CSS and HTML

·         Advanced knowledge of  Flash Design/Development, Adobe Photoshop, Illustrator

·         Working knowledge of javascript and PHP a plus

·         Experience working with online display media

·         Excellent  problem solving skills

·         Excellent  verbal and written communication skills

·         Must posses strong conceptualization and production skills

·         Experience with designing online transactions, such as e-commerce and lead generation

·         Looking for a team player who can produce pieces on deadline for multiple clients with varying levels of direction in a fast-paced environment.

·         Diligent work ethic and high energy level are required for this team

We offer a casual work environment and very competitive benefits. Salary range is commensurate with experience. This is an excellent opportunity for a motivated team player who consistently seeks personal challenges and professional rewards.

Apply for Web Designer position.

WhiteFence, one of the fastest-growing companies in Houston, currently has an exciting opportunity for an enthusiastic, motivated, service-minded individual to join our fast-paced company as a Senior Financial Analyst. In this role you will work closely with the Chief Financial Officer to develop monthly financial forecasts and annual operating plans/budgets. The Senior Financial Analyst will work with the leadership team across the Company to prepare daily and monthly profitability reports and lead the analysis of monthly operations.

Responsibilities

·         Works with the leadership team to prepare monthly financial forecast models and annual budgets (P&L, Balance Sheet and Cash Flow)

·         Prepares and analyzes daily and monthly reports on financial and operating performance

·         Develops new reports to better analyze and understand the drivers of the business

·         Performs ad hoc analysis to identify the source of operational problems and make recommendations for improvement

·         Prepares service provider and channel partner pricing and profitability models to assist sales groups in negotiating contract pricing.

·         Assists in preparation of presentations to the Board of Directors

Requirements

• Bachelor’s Degree in Accounting or Finance
• Minimum 3+ years of financial analysis, forecasting and modeling experience (Balance Sheet, P&L and Cash Flow)
• Minimum 3+ yrs experience working in the accounting field in either public accounting or industry
• Demonstrated ability to collect data, analyze financial and operational trends and propose recommendations to improve performance
• High level mastery of Excel, including extensive experience with Pivot Tables and Macros
• Solid experience working with SQL databases, ability to quickly understand database structure and write queries to extract the appropriate data
• Demonstrated ability to identify, analyze and solve challenging problems
• Ability to work under deadlines
• Ability to lead and influence others across all departmental boundaries
• Must have a fanatical attention to details in analysis and forecasted results
• Excellent organizational and communication skills

Apply for the Senior Financial Analyst position.

WhiteFence, one of the fastest-growing companies in Houston, currently has an exciting opportunity for an enthusiastic and motivated individual to join our fast-paced company as an Account Executive.  In this role you are responsible for maintaining consistent and productive communication with key clients in order to initiate, sell and execute on advanced customer acquisition opportunities with those companies.

Responsibilities

• Develop and present proposals for advanced business development opportunities to Fortune 500 clients in the Electricity & Natural Gas services industries
• Negotiate and execute agreements with existing client base for marketing initiatives, technology integrations, new product additions, and contract renewals.
• Manage WhiteFence response development and delivery for major client projects and RFP’s
• Facilitate regular phone and in-person communication with client contacts to evaluate program performance and suggest methods to maximize the value of the WhiteFence customer acquisition channel
• Collaborate with other team members to develop content for regular, formal written communications delivered to contacts at all levels of client organizations

Requirements

• 3+ years Sales & Account Management Experience
• 1+ years of experience in the Electricity & Natural Gas industry
• Excellent verbal, written, presentation and negotiation skills
• Ability to manage time and prioritize projects based on importance and urgency
• Strong team-building and interpersonal skills
• Orientation to detail
• University degree in business, marketing, communications, or equivalent combination of education and work experience

* Travel will be required for certain client meetings and presentation, not likely to exceed 5%

We offer an entrepreneurial and informal work environment and very competitive benefits. Overall compensation is commensurate with experience. This is an excellent opportunity for a motivated team player who consistently seeks personal challenges and professional rewards.

Apply for Account Executive position.