WhiteFence, one of the fastest-growing companies in Houston, currently has an exciting opportunity for an enthusiastic, motivated, service-minded individual to join our fast-paced company as an Client Communications Specialist. In this role, you are responsible for the support of multi-family channel partnerships by increasing WhiteFence’s presence in the Houston partnerships, through assisting in the sales process, coaching, educating and training onsite apartment personnel.
Responsibilities
- Account Management: Ensure client promotion of the resident connection services by all multi-family agents; act as liaison between Whitefence and partner property to identify and resolve issues and any escalation calls promptly; maintain positive relationships with all agents with constant communication and hosting breakfast or lunches with the agents on a consistent basis; interact with all partners to ensure sufficient access to all reporting metrics;
- Sales and Service Training: Consistent training of all property agents which includes role-playing and mentoring, to ensure promotion of the WhiteFence resident services, initiated by partners, are flawlessly executed; customize and deliver any training to fit the needs of each partner; manage roll-out of agent incentive programs, tools and training; manage all onsite training; formulate sales plans to meet and exceed specific sales objectives for each location; serve as SME on incentives and support partner in implementation and reinforcement of these programs.
- Agent Performance: Develop and maintain sales targets based on current portfolio usage, performance reports, and order volume data; implement strategies to maximize usage, gross and net order volume, net revenue and profitability; assist in development/implementation/tracking of incentives; review partner sales reports weekly.
- Analysis and Reporting: Coordinate and assist in monthly partner usage by property for internal and external distribution; receive, monitor and analyze all partner reporting by property; retrieve, monitor and analyze all relevant internal sales and reporting; assist in the coordination of the reporting metrics required to manage all key performance metrics.
- Miscellaneous: Miscellaneous projects may be assigned at the discretion of your manager.
Requirements
- Associates degree or equivalent work experience
- 1-2 years of experience in the Multi-family industry
- 2 years sales/account management experience
- Experience with Microsoft Office Suite- Word, Excel, Access, PowerPoint and Outlook
- Must be able to work independently, and outside of the office
- Excellent verbal written communication skills
- Strong time management and prioritization skills
- Ability to think outside of the box and execute new strategies effectively
- Excellent problem solving and logic skills
* 95% of time spent at partner sites, at various locations within the Houston area
We offer a casual work environment and very competitive benefits. Salary range is commensurate with experience. This is an excellent opportunity for a motivated team player who consistently seeks personal challenges and professional rewards.
Company Background
WhiteFence is the nationwide leader in online service transactions for essential home services including electricity, natural gas, phone, cable TV, Internet and more. We provide a unique service that enables consumers to compare available service provider offerings at their home address, and immediately complete all of their transactions through one easy-to-use online platform. WhiteFence reaches millions of moving households with timely move and home-related services through company-owned Web sites and through exclusive relationships with hundreds of channel partners, such as multi-family property owners, real estate companies, relocation services, Web portals, home builders and other organizations. Please visit our website at www.whitefence.com.
In 2008, WhiteFence was named one of the Top 100 Fastest Growing Companies by the Houston Business Journal. WhiteFence was also a 2008 Fast Tech 50 recipient, and ranked one of the fastest growing technology-based companies in Houston, by the Houston Business Journal.
Apply for the Client Communications Specialist- Outside Representative.
