Troubleshooting Your TV
Your first step should be to make sure that the problem you are having with your service is not caused by your actual TV set. You can check with the manufacturer of your TV online or look at your owner's manual if you still have it. Often, there are lists of known issues that affect a particular model, so that's an easy first place to check.
If you determine that your television is not causing the problem, you should prepare to call your TV provider. Make sure to have your account number available as well as notes on exactly what is happening with your TV service and what you've done to try to correct the issue. Having all this information available will help you to easily tell the customer service representative about the problem. The customer service representative may be able to fix the problem over the phone or they may need to send someone to your home to fix the problem.
Switching TV Providers
If you are still unsatisfied with your TV provider, you always have the option of switching. You can use WhiteFence to connect to shop for a new TV provider. Once you enter your address, you'll be able to see all the choices for TV service right at your home. You can browse through all of the providers to see who has the best pricing, the most channels or even the best bundles with other services like high-speed Internet and home phone. Switching TV providers is easy — make sure you're getting the most for your monthly TV bill!
